Upon entering our room we checked to see if it was clean. Thankfully Embers was open for dinner and the food and service there was impeccable. Jack Daniels grill is gone and the buffet has been turned into an Oyster Bar that is closed on Tuesdays and opens at 5 on Wednesday. There are also limited dining options if you go on a Tuesday/Wednesday since the cafe is only opened for breakfast and lunch. I realize that there are issues with Covid, hurricanes and the freeze in February but there is no excuse for our bed not being sanitized and made properly before our arrival. I telephoned the hotel when we got home and requested the name and email address of the housekeeping manager or hotel manager and was again refused. I then asked to speak to the hotel manager. I went to the front desk Wednesday morning and asked to speak to a housekeeping manager and was told it wasn’t allowed.

In hindsight the manager that I spoke to should have offered a new room immediately. We waited 45 minutes for housekeeping and had to call again for new bedding. I contacted a manager when I saw this and requested that someone from management come up to our room to see in person.

I found this when I thought the untucked flat sheet was the cover sheet at 10:30pm.

Hotels near l'auberge casino